Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. The customer is liable for the postage needed to complete the exchange. No exchanges can be offered for sale items, or on Valentine's Day, Easter, Mother's Day, Father's Day, or Christmas items after the event date, or for unwrapped paper, diaries, and calendars.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We only accept refund requests for items that we delivered in error or that are damaged on arrival. We do not refund for change of mind. The item must be returned when requesting a refund and we will send you a return shipping label.

To start a return, you can contact us at mail@thepaperplace.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mail@thepaperplace.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.